NewAI progress notes in under 8 seconds  →

NDIS operations software that runs the whole workflow.

Rostering, progress notes, incident reports and PRODA claims — in one place. Built in Sydney for Australian disability providers with 10–80 staff.

No credit card required Data hosted in Sydney Setup in under a day
CareBuddie · Rostering
DayWeekMonth
FiltersUnfilled · 3
Mon 4 May – Fri 8 May
Staff
Mon04
Tue05
Wed06
Thu07
Fri08
AJ
Amina Jenkins
Senior SW
SIL AM07–14
1:1 Com09–13
SIL AM07–14
1:1 Com09–13
TK
Thanh Kieu
Support Worker
Com Acc10–14
1:1 Com13–17
Capacity11–13
MR
Marcus R.
SIL · Night
Sleep22–07
Sleep22–07
Sleep22–07
Sleep22–07
PD
Priya Desai
Coord.
Plan10–12
Plan14–16
Plan10–12
9:41 · Monday

Good morning, Sam

You have 2 shifts today

NEXT SHIFT · 07:00
Amina Jenkins
SIL · Parramatta · 7 hours
Clocked in
06:58 · within 120m
Progress note
Draft with AI · 3 min
Timesheet
Auto-filled from clock-in
Sleepover tomorrow
Marcus R. · 22:00
4.2h
Admin time saved per coordinator, weekly
97%
PRODA first-time claim acceptance
<8s
AI progress note draft time
100%
Data hosted in Sydney (ap-southeast-2)

The whole operational loop, in one clean workspace.

Purpose-built for NDIS operations — every field, form and export knows the rulebook. No duct-taping five SaaS tools together.

Smart rostering

Drag-and-drop weekly calendar with conflict detection, availability, and SCHADS classification baked in.

See scheduling

AI progress notes

Workers summarise, CareBuddie drafts a structured, outcome-linked note in seconds. They edit and sign.

How AI notes work

PRODA claiming

Version-pinned Price Guide rates, one-click CSV export, live PRODA/PACE API in Phase 2.

See claiming

Audit-ready compliance

Immutable audit log, expiry tracking, mandatory NDIS incident fields. Prepare-for-audit wizard.

View compliance

Built for the real NDIS workflow

See the exact screens your team will use every day.

AI drafts a note in 8 seconds. Your worker signs it in 30.

Support workers type a plain-language summary; CareBuddie returns a structured, NDIS-compliant note linked to the participant's active goals. No more 20-minute notes at 11pm.

  • Goal-aligned · Every note references the participant's active NDIS goals and outcome domains.
  • Audit-safe · Raw AI output preserved alongside the signed note, immutably.
  • Graceful fallback · Workers can always write manually. AI never blocks close-out.
Learn more about AI notes
Progress Note · Draft
AJ
Amina Jenkins
Shift 04 May · 07:00–14:00 · 6.5h
Unsigned
Community AccessGoal 2 · IndependenceGoal 4 · Social
Drafted by CareBuddie AI · 7.2s · You can edit before signing

Supported Amina to attend her Wednesday pottery class at Granville Community Centre. Amina independently paid the class fee at the front desk, which is a new skill we've been working on as part of her money-handling goal.

During the class, Amina needed minimal prompting to set up her station and clean up afterwards. She initiated conversation with two other attendees and exchanged numbers with one. No behaviours of concern were observed.

Claim Batch · April 2026

Claim Batch · April 2026

42 line items · Price Guide v26.04
Total batch
$14,820.50
Paid
$11,420.30
Awaiting
$3,400.20
ParticipantSupport itemHoursStatus
AJ
A. Jenkins
#430 128 402
01_011_0107_1_16.50Paid
TK
T. Kieu
#430 220 119
04_104_0125_6_14.00Ready
MR
M. Reilly
#430 441 201
01_002_0107_1_19.00Ready
PD
P. Desai
#430 776 803
15_056_0128_1_32.00Review

PRODA claims that don't come back.

Every claim line uses the Price Guide rate effective on date of service — not today's rate. Batches are reconciled line-by-line, rejected lines automatically re-queue for the next batch.

  • Version-pinned rates · Every line records the price_guide_version applied.
  • One-click export · PRODA-ready CSV, or live API submission in Phase 2.
  • Full reconciliation · Mark batches submitted, lines paid or rejected, re-queue automatically.
See claiming workflow

QSC audit-ready, by default.

Worker Screening Checks, First Aid, participant consent, incident mandatory fields — all tracked, all expiring cleanly, all exportable into one audit bundle.

  • Expiry automation · 30 / 14 / 7 day reminders to staff and admin.
  • Immutable audit log · Every change recorded with before/after state.
  • Tenant isolation · Row-level security on every database table from day one.
Compliance details
Compliance Alerts

14-day window · 12 items

Action needed
EXPIRED
NDIS Worker Screening
Priya Desai · 2 days ago
7 DAYS
First Aid + CPR
Marcus Reilly · expires 11 May
14 DAYS
NDIS Orientation
Thanh Kieu · expires 18 May
CURRENT
Service Agreement
A. Jenkins · signed 12 Mar

Your support workers in the field, all in their pocket.

Clock in with GPS verification. Capture progress notes and incidents on the spot. Works offline — syncs when back online.

GPS clock-in

Verified within 200m of the participant's address.

On-site notes

Voice-to-text + AI structuring. Sign before leaving.

Incident capture

All mandatory fields, photo attachments, timestamped.

Offline mode

Draft notes and timesheets even without signal.

MONDAY, 4 MAY

Today's shifts

2 shifts · 11.5 hours total

IN PROGRESS
Amina Jenkins
SIL · Parramatta
Clocked in
06:58
Ends
14:00
Hours
7.0h
Thanh Kieu · Community Access
15:00–18:30 · Blacktown
Shifts
Clients
Messages
Profile

Progress Note

Draft
Participant
Amina Jenkins
AI DRAFT · 6.8s

Supported Amina to attend her pottery class. She independently paid the fee at reception — new money-handling skill. Initiated conversation with two peers. No behaviours of concern.

Linked to goal
Goal 2 · Independence
Build money-handling confidence
Sign & submit →
Shifts
Notes
Messages
Profile

Flat-rate pricing. No per-participant fees.

Grow without penalty. One predictable price that covers everyone on your team.

Starter
For providers up to 15 staff.
$339/ month
AUD, excl. GST · billed annually
Start free trial
  • Core platform
  • Rostering · timesheets · notes
  • Up to 15 active staff seats
  • Up to 30 active participants
  • AI note drafting · 500 / month
  • PRODA CSV export
  • Incident reporting
  • Document expiry tracking
  • Email support (next business day)
Network
For 50+ staff or multi-entity providers.
$1104/ month
AUD, excl. GST · billed annually
Talk to sales
  • Everything in Practice, plus
  • Unlimited staff seats
  • Multi-entity consolidation
  • SSO (SAML · Entra ID · Okta)
  • Custom reporting & full API access
  • Dedicated onboarding · 2 weeks
  • Named Customer Success Manager
  • P1 SLA < 2 hours
  • Annual security review
All plans include: data hosted in Sydney (ap-southeast-2) · SOC 2 Type I (Phase 4) · 99.9% uptime SLA · unlimited read-only participant & family accounts.

Everything providers ask before switching.

How long does onboarding actually take?
+
Most Practice-plan customers are running live within 10 business days. Our onboarding wizard walks you from org setup → first participant → first published shift → first claim batch. Customer Success runs a live 2-hour call with every new customer, and we import your existing staff and participants from CSV for you.
Is our data really kept in Australia?
+
Yes. All primary data lives in Sydney (ap-southeast-2) from day one. We do not replicate identifiable participant data outside Australia. AI note processing sends only de-identified shift summaries to OpenAI; the raw response is stored alongside the signed note in the audit log.
What if the AI drafts a bad note?
+
The support worker edits it before signing — the AI draft is a starting point, not the record of truth. The signed note and the raw AI draft are stored separately so you can show an auditor exactly what was changed. Workers can always skip the AI and write the note manually — AI never blocks the close-out.
Do you integrate with Xero and MYOB?
+
Invoice push to Xero ships in Phase 2, along with payroll exports for Xero and MYOB. Until then, we provide clean CSV exports that match both systems' import templates. A full two-way sync is on our Phase 3 roadmap.
Is CareBuddie compliant with NDIS Practice Standards?
+
CareBuddie is software used by NDIS Registered Providers — the NDIS Commission registers providers, not software vendors. Our platform is built to the NDIS Practice Standards record-keeping requirements and undergoes annual external penetration testing. We share our security whitepaper and latest pen test summary on request.
Can I try it without talking to sales?
+
Absolutely. The 14-day Starter trial is fully self-serve — import a CSV of staff and participants, publish a roster, export a claim file, all without speaking to anyone. Most customers do book a demo before buying, but it's completely optional.

Run your NDIS operations without the chaos.

14-day free trial. No credit card. No setup fee. Import your data and go live in under a day.