Everything providers ask before switching.

Our onboarding wizard walks you from org setup to your first participant, first published shift and first claim batch. You can import your existing staff and participants from CSV. Timing depends on how much data you bring and how many staff you have; we'll give you a realistic estimate when you request early access.

Yes. All primary data is stored in Sydney (ap-southeast-2) from day one. The exception is our AI features, which call OpenAI and are processed outside Australia. For AI note drafting we send the participant's preferred or first name, their recorded allergies, and the bullet points the worker typed, not surnames or NDIS numbers. Other AI features send more: manager search summaries (Scale plan) send participant and staff names; signed notes are sent to power note search; documents shared to the family portal are machine-redacted, which sends their text; and if a worker opts into the spoken morning brief, the narration includes the participant's name and allergies. Voice features send the recording itself. We can give you the full endpoint-by-endpoint breakdown on request.

The support worker edits it before signing. The AI draft is a starting point, not the record of truth. The signed note and the validated AI draft are stored separately (the draft is kept alongside the note, not in the audit log) so you can show an auditor exactly what was changed. Workers can always skip the AI and write the note manually. AI never blocks the close-out.

Invoice push to Xero ships in Phase 2, along with payroll exports for Xero and MYOB. Until then, we provide clean CSV exports that match both systems' import templates. A full two-way sync is on our Phase 3 roadmap.

CareBuddie is software used by NDIS Registered Providers. The NDIS Commission registers providers, not software vendors. Our platform is built around the NDIS Practice Standards record-keeping requirements, with tenant isolation enforced in the database and an immutable audit log.

The web app works in your phone's browser today. Support workers use a mobile-friendly worker view to clock on and off, see their shifts and write notes. Native iOS and Android apps are in development; we don't have release dates to share yet.

CareBuddie is in early access. Sign-up is by invite: request one from our contact page and we'll set you up and walk you through it. There is no self-serve checkout yet.